Terms and Conditions

 

All stock is subject to confirmation of availability at the time of order. Temporary out of stock situations may result in some delays. This is very rare, but if it does occur you will be notified asap & we will provide you with an ETA or other options.

All prices quoted include GST. Prices are correct at time of purchase but are subject to change without notice.

Please allow 5 to 7 working days for delivery. This may however take longer for remote areas.

XSC aims to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that every website is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.

XSC is not responsible for any items/materials, styles or fabrics  that are out of stock or are discontinued while displayed online.

Small details and colours may vary from those shown on our website. The quality of your computer monitor will determine the quality of the resolution of images on our website and we do not guarantee that the colours seen on your screen are exact matches with the actual product colours.

Delivery & Shipping

Orders will not be dispatched by XSC until payment is made in full and the funds are cleared.


Destination

Cost
Australia Wide $15.00 per row
International order – Quote will be provided prior to dispatch TBA

 

Additional freight charges may be incurred for heavy / bulky deliveries. In the case of bulky items or delivery to regional and remote areas, customers will be contacted to confirm charges prior to dispatch of their order
XSC believes that we use reliable delivery companies who will endeavour to provide you with the best care and service, but there may be times when despite their best efforts parcels are delayed in the delivery process. For this reason our delivery times can be our best estimate only. Late delivery does not constitute a failure of our agreement, nor does it entitle you to cancel an order.

Our couriers generally make deliveries between 8.00am and 5.30pm on Mondays to Fridays. No deliveries are made on weekends or public holidays. Please ensure that the address provided is the most appropriate for these hours. Workplace addresses are highly recommended in the event that the recipient regularly works office hours. Please note that, should the intended recipient not be available, the parcel may be signed for by other staff or the mail room. If instructed, the courier may leave the order with a neighbour or in a safe place.  If the courier deems it unsafe to leave the parcel, a calling card will be left for the recipient to contact the courier to arrange a suitable day for re-delivery. Should this service incur an additional delivery charge, the recipient agrees that he/she is liable for this cost.

Please ensure all delivery details are correct. Inaccurate or misspelt delivery information often results in delays in delivery. Should re-delivery be required and an additional charge is incurred by XSC, then the recipient  will be responsible for the payment of this charge.

It is the customer’s responsibility to notify XSC if an order does not arrive. Once you notify us, we will lodge an enquiry with the courier company to ensure delivery occurs as soon as possible.

Cancellations

If you wish to cancel an order, please contact us immediately via email or phone. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. XSC does not accept cancellations under any circumstances once production has started or the order has left our premises.

Disclaimer

XSC cannot be held responsible for any injuries, loss or damage sustained by the use of any of our products. It is the user’s responsibility to ensure the products are suitable for their requirements. We will not accept any liability for any loss or damage arising from items lost, stolen or damaged after delivery has occurred. This includes loss or damage resulting from delivery to unattended addresses where the sender has opted to have the order left at the premises if no one is home.